We believe that Investor service is a vital element for sustained business growth and we want to ensure that our Investors receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Investor satisfaction becomes critical to us. Investor queries and complaints constitute an important voice of Investor, and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future. The Grievance Redressal policy follows the following principles:
Investors will be treated fairly at all times;
Complaints raised by Investors will be dealt with courtesy and in a timely manner;
Queries and Complaints will be treated efficiently and fairly.
The Investment advisor will always work in good faith and without prejudice, towards the best interests of the Investors.
Grievance Redressal Mechanism
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Investment Adviser. Alternatively, the Investor may call on +91 9546465271.
A letter may also be written with their query/complaint and posted at the below mentioned address: SECOND FLOOR, M SQUARE BUILDING, CANTT. ROAD, LEKHA NAGAR, NEAR BIHARI MARRIEGE HALL, DANAPUR, KHAGAUL, PATNA WARD NO-7, HOLDING NO-530, PATNA, BIHAR, 801105.
Clients can also write to the Investment Adviser info@valuestraightia.com. The client can expect a reply within 02 working days of approaching the Investment Advisor.
To conduct audit annually.
To disclose the status of complaints in its website.
In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.
Registration granted by SEBI, BASL and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.
The securities quoted, if any are for illustration only and are not recommendatory.
Investments in securities market are subject to market risks. Read all the related documents carefully before investing.
ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”.
A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in.
Value Straight Investment Adviser is pure financial market research company. We have a highly qualified and expertise team of research analysts who work very hard for maintaining great accuracy on recommendations.