Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Details of designation	Contact Person Name	Address where the physical address location	Contact No.	Email-ID	Working hours when complainant can call
Customer Care	Ajay Kumar	Second Floor, M Square Building, Cantt Road, Lekha Nagar, Near Bihari Marriege Hall, Danapur, Khagaul, Patna Ward No 7, Holding No 530, Patna, Bihar 801105	+91 6260831323	info@valuestraightia.com	Mon-Fri 09AM – 05 PM
Head of Customer Care
Compliance Officer	Ajay Kumar	Second Floor, M Square Building, Cantt Road, Lekha Nagar, Near Bihari Marriege Hall, Danapur, Khagaul, Patna Ward No 7, Holding No 530, Patna, Bihar 801105	+91 6260831323	info@valuestraightia.com	Mon-Fri 09AM – 05 PM
CEO	Ajay Kumar	Second Floor, M Square Building, Cantt Road, Lekha Nagar, Near Bihari Marriege Hall, Danapur, Khagaul, Patna Ward No 7, Holding No 530, Patna, Bihar 801105	+91 6260831323	info@valuestraightia.com	Mon-Fri 09AM – 05 PM
Principal Officer	Lakhan Sindra	Second Floor, M Square Building, Cantt Road, Lekha Nagar, Near Bihari Marriege Hall, Danapur, Khagaul, Patna Ward No 7, Holding No 530, Patna, Bihar 801105	+91 9546465271	principalofficer@valuestraightia.com	Mon-Fri 09AM – 05 PM

The above mentioned details would facilitate the complainants to approach the concerned IA before filing complaint to SEBI.For more details go to: -

https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in